Information You Send Directly
A name, phone number, or address entered into a search form is sent to the outside provider that delivers that result surface. Holyoke Residents Directory does not retain a copy of those search terms on its own servers. A message sent to us contains only what you include, and we use it to respond.
Routine Technical Information
Like most hosted pages, the service may receive standard server-log information such as an IP address, browser type, pages requested, and timestamps. We use aggregated patterns to maintain the service and understand page use. Cookies or comparable tools may support basic analytics and advertising measurement where applicable.
What We Do With This Data
We use this limited data to operate the service, correct problems, measure traffic, and improve the reference material. We do not sell visitor lists or create individual visitor profiles.
Links to Other Websites
Links lead to Hampden County and Massachusetts records portals, Holyoke library collections, archives, and outside search tools. A destination's own policy governs information entered there, including information entered in sponsored search results supplied by another company.
Who Might See Your Data
Hosting and support providers process the technical logs needed to run the service. Analytics or advertising partners may receive the automatic information described above. We disclose information only when valid legal process requires disclosure.
How We Protect Your Data
The site uses an encrypted connection, and logs are kept only for the period reasonably needed for the purposes described here. There are no Holyoke Residents Directory accounts, passwords, or visitor profiles to expose.
Users Under 18
This reference is intended for adults and is not directed to children. We do not knowingly collect information from a person under 18. If you believe a minor sent us information, contact us so it can be removed.
Your Data Rights
Depending on where you live, you may have rights to request access, correction, or deletion of personal data a website controls. Because we keep very little, these requests generally involve the contact mailbox and server logs only. Use the Contact page to ask. Massachusetts public records held by the City of Holyoke, Hampden County, or a state office are not under our control; a request about those records belongs with the custodian.
Updates to This Policy
Any revision will appear on this page. Continued use after the posting date indicates acceptance of the revised policy.